At Sex Dolls Land, we understand that buying a sex doll is an important decision. We have put in place the following guidelines for cancellation of orders, returns, and refunds to ensure that you have a hassle-free ordering process with us.
1. Order Cancellation Policy
Tips Before Placing Your Order
All our customers are therefore advised to make sure they have made the right decision before purchasing.
To help you:
Browse through Our Collection: Here, you will find all the products we offer, including pictures and descriptions on our website.
Reach Out to Us: To get more information and help, you can contact our friendly customer care team through our online chat or our contact page.
Flexible Cancellation Options
Within 4 Hours of Payment: This is the window within which you can cancel your order and get a refund if you do so.
Between 4 and 24 Hours: If you cancel your order within this time frame, you can get a 90% refund.
After 24 Hours: Because production starts as soon as possible, orders cannot be canceled after this point.
It is, therefore, important to check your order details before making the payment. Order processing starts immediately to prevent delays in delivery. Special Considerations for In-Stock Dolls
Post-Shipment Cancellations: An order cannot be canceled once it has been shipped. If a cancellation is requested after shipment, the costs of shipping, labor, and packaging will be deducted from the refund that will be issued to you.
Handling Out-of-Stock Items
In the unlikely event that the doll you ordered from our in-stock collection is out of stock after you have placed your order, we offer the following:
Free Replacement: Choose an alternative doll. If there is a price difference, we will make the necessary changes, which may provide more benefits to the customer.
Full Refund: If we cannot find a suitable replacement for the doll, you may receive a full refund of the amount.
2. Return Policy
Inspecting Your Doll Upon Arrival
After you receive your doll, please check it carefully. If you have any complaints or are not satisfied with the quality of the product, please contact us within 24 hours.
It is recommended that you record an unboxing video so that the issue can be solved as quickly as possible. Any images or videos taken can be sent to our customer service department.
Resolution Options
The following are the issues that we are keen on solving:
Incorrect doll Received: If the doll you received is not the one you ordered, please provide a video of the doll being unwrapped from the packaging, the doll’s head, the shipping label on the package, and the packaging. If we verify the doll, we will send a replacement.
Damaged Doll: If your doll is damaged during delivery, you should contact the shipping company and us immediately. Depending on the severity of the damage, we could offer repair kits, replacement dolls, or refunds.
Lost Packages: If your package is lost in transit, you should file a claim with the shipping carrier and let us know. Most shipments require an adult’s signature upon delivery to ensure safe delivery.
Important Notes
Hygiene and Safety: Due to health regulations, returns of adult products are generally not accepted. If a return is valid, the doll must not be used and must be in its original package.
Unauthorized Returns: Please do not send back any returns without our approval, as unauthorized returns will not be refunded.
Custom Products: There are no returns on customized and personalized dolls.
User-Induced Damage: Any damage caused by misuse or careless handling of the doll is not covered under the warranty. Therefore, it is very important that you take good care of your doll.
3. Refund Policy
Contact Us First—Avoid Disputes
Your satisfaction is our priority. In case of any problem, kindly contact us directly, not through payment disputes or chargebacks. This helps prevent misunderstandings and ensures that the issues are solved quickly to make the process as smooth as possible for the client.
Refund Process
In case of cancellation of an order or return accepted, the amount will be refunded to your original payment method. The following are the general processing times for refunds:
Credit/Debit Card: 6–10 business days.
PayPal: 7 business days.
Klarna: 7 business days.Please contact us to obtain a refund reference number, which you should submit to your bank or payment provider if your refund does not arrive within the specified period.
At Sex Dolls Land, we strive to supply superior-quality products with outstanding customer support. Our policies promote clarity, equity, and hassle-free shopping. If you have any questions or concerns, feel free to get in touch with us—we are always happy to help you with any query.
We thank you for choosing Sex Dolls Land!
