At Sex Dolls Land, we are proud to be the official authorized dealer of several well-known brands, including Irontech Doll, Real-Lady, Sigafun and more. All branded sex dolls you purchase from our website are 100% authentic. We work with a number of TDF-certified manufacturers to ensure that every order is genuine and never counterfeit. Therefore, we confidently offer a full money-back guarantee on all orders.
How does our money-back guarantee work?
Upon receiving your doll, please immediately conduct a full inspection to ensure that it is intact and as described. Please complete this inspection before use. We recommend that you take photos of the packaging and doll upon unpacking for your records.
If you notice any problems or damage, please contact us immediately through our contact form.
When reporting an issue, please describe the specific situation as detailed as possible and attach clear photos or videos so that we can quickly assist you in resolving the issue.
What is not covered by the money-back guarantee?
Skin Details: Due to the manufacturing process, minor skin imperfections, such as injection points and mold seam lines, are considered normal and are not considered defects. We consider these “birthmarks” to make your doll more unique.
Fingernails and Toenails: During shipping, your doll’s nails may become loose. If this occurs, you can reattach them using nail glue following our Cleaning & Care Guide.
Eyelashes: Similarly, eyelashes may become loose during shipping.
Makeup: Each doll’s makeup is done by hand, so there will be slight variations, making each doll unique. Prior to shipping, we will send a photo of the doll for your confirmation. If the makeup is significantly different from what you expected, please raise it at this stage and we can make adjustments before shipping.
Used Dolls: Used dolls are not eligible for a refund, but we are willing to assist with any issues you may have.
Human Damage: Damage is not covered under warranty if it is determined to be caused by improper handling or negligence by the customer (e.g. overstretching of a limb or tearing due to improper handling). We reserve the right to assess the source of the damage based on the information provided, and the final decision is at the sole discretion of Sex Dolls Land.
Custom Dolls: If you have made specific requests or customizations to your doll (including changes to skin color, nipple size, vagina color, etc.), the doll is considered custom made for you.
If you are not satisfied with your custom doll, we are happy to discuss returns and refunds with you, but cannot guarantee a full refund unless the product is truly faulty or not as described/ordered. We will evaluate it on a case-by-case basis.
More information about return and refund please check: [Returns and Cancelation Policy]
At Sex Dolls Land, your satisfaction is our top priority. We are committed to providing excellent customer service to ensure that you can feel confident in your purchase. If you have any questions or need assistance, please feel free to contact our support team.